filbetph Privacy Policy

1. Who We Are and How to Contact Us

filbetph operates the online gaming platform accessible at filbetph.club, offering casino games, slots, bingo, fish shooting games, and related entertainment services to users in the Philippines. For the purposes of Philippine data privacy law, filbetph acts as the personal information controller in respect of the data described in this Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may reach our Data Privacy Officer at:

• Email: [email protected]
• Platform: Live chat available 24/7 after logging in to your filbetph account.

2. What Personal Data We Collect

filbetph collects the following categories of personal data, depending on how you interact with the platform:

filbetph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation (for example, responsible gaming assessments).

3. How We Collect Your Data

filbetph collects personal data through the following means:

• Direct interactions: Data you provide when registering a filbetph account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the filbetph platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data from KYC service providers; fraud-prevention signals from payment processors; publicly available information used to verify account details.

4. Why We Process Your Personal Data

filbetph processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your filbetph account, including authentication and account security.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR requirements and anti-money laundering regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Regulatory compliance: To meet our obligations under Philippine law, including reporting requirements imposed by PAGCOR and the Anti-Money Laundering Council (AMLC).
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Marketing and promotions: To send you information about filbetph promotions, bonuses, and new games, where you have consented to receive such communications.
• Platform improvement: To analyze usage patterns and improve the performance, security, and user experience of the filbetph platform.

5. Legal Bases for Processing

filbetph processes your personal data on the following legal bases under the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform the contract between you and filbetph — including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions and AMLC reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional analytics, where you have given explicit consent. You may withdraw consent at any time by updating your communication preferences in your filbetph account settings.

6. How We Share Your Data

filbetph does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: GCash, Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist filbetph in verifying the identity and age of Players.
• Game content providers: Licensed game studios whose software is integrated into the filbetph platform. These providers may receive anonymized usage data for game performance purposes.
• Regulatory authorities: PAGCOR, the AMLC, and other Philippine government bodies, where disclosure is required by law or regulatory obligation.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements.
• Professional advisers: Legal, accounting, and compliance advisers, subject to professional confidentiality obligations.

All third parties with whom filbetph shares personal data are required to handle that data in accordance with applicable privacy law and filbetph's data protection standards.

7. International Data Transfers

Some of filbetph's service providers and game content partners are located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, filbetph implements appropriate safeguards, such as contractual clauses approved by the National Privacy Commission (NPC), to ensure that your data remains protected to the standard required by Philippine law.

By using the filbetph platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines for the purposes described in this Policy.

8. Data Retention

filbetph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• Communications data: Retained for up to three (3) years from the date of the communication, unless a longer period is required for dispute resolution or regulatory purposes.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for ongoing fraud investigations.

When personal data is no longer required for the purposes for which it was collected, filbetph will securely delete or anonymize it.

9. Cookies and Tracking Technologies

filbetph uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and game display options.
• Analytics cookies: Collect anonymized data about how Players use the platform, helping filbetph identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the filbetph platform.

10. Security Measures

filbetph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the filbetph platform.
• Encrypted storage of passwords and sensitive account credentials.
• Two-factor authentication (2FA) available for all Player accounts.
• Regular security audits and penetration testing of the platform infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for detecting and responding to data security breaches.

While filbetph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your filbetph account and to enable 2FA.

11. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by filbetph:

• Right to be informed: The right to know what personal data filbetph collects about you and how it is used.
• Right of access: The right to request a copy of the personal data filbetph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to filbetph's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the filbetph Data Privacy Officer at the contact details provided in Section 1. filbetph will respond to all verified requests within thirty (30) days.

12. Children and Minors

The filbetph platform is strictly for users who are 21 years of age or older. filbetph does not knowingly collect personal data from individuals under the age of 21. If filbetph becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended and the data will be deleted.

If you believe that a minor has registered a filbetph account, please contact our support team immediately so that we can take appropriate action.

13. Changes to This Privacy Policy

filbetph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. Material changes will be communicated to registered Players via email or prominent notice on the filbetph platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the filbetph platform after the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data privacy rights, please contact the filbetph Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 from within your filbetph account.

If you are not satisfied with filbetph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available through the NPC's official channels.